Mirage-ISP, affordable, fully managed dedicated servers and web hosting

1. Mirage-ISP is a division of Mirage Technology Group (hereinafter called MTG). This document represents the Acceptable Use Policy (AUP) of MTG and all its divisions. This AUP documents the rules, regulations and restrictions that binds all users of Mirage Technology Group's internet services. All Clients of every network run by, operated by and or hosted by MTG and its subsidiaries are subject to compliance with this policy, without exception. From time to time Mirage Technology Group may modify its AUP without any notice. When modified, the AUP becomes effective upon either the publication of such modified AUP to our website located at http://www.mirage-isp.com/legal/aup.htm, or the forums located at http://forums.mirage-isp.com . It is the customer's duty to ensure that he reads and is familiar with our current policies at every point in time. It is the duty of every reseller of our services or our dedicated server customers to inform their end users of this AUP and ensure its adherence.

2. Illegal Use. The MTG network may only be used for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is libelous, defamatory, constitutes an illegal threat, violates export control laws or regulations or encourages conduct that would constitute a criminal offense or give rise to civil liability. "Warez Sites", "Irc Bots", "Mp3" or hosting irc channels on our network are strictly prohibited.
Do not upload, download, post, distribute, publish, or otherwise transmit (collectively, "Disclose" ) any message, data, information, image, text or other material (collectively, "Content") that is unlawful, libelous, defamatory, slanderous, obscene, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise harmful or offensive to third parties;

3. System and Network Security. Violations of system or network security are prohibited. Examples of system or network security violations include, without limitation: a. Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network;
b. Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network;
c. Interference with service provided to any user, host or network including, without limitation, mailbombing, flooding, computer worms or viruses, deliberate attempts to overload a system and broadcast attacks; and
d. Forging of any tcp-ip packet header or any part of the header information.

4. Abuse. The following acts are considered to be abusive of the MTG network and are prohibited:

a. Any conduct which violates the accepted norms and expectations of the Internet community at large including, without limitation, posting or distributing information or materials which are abusive or threatening. MTG reserves the right to determine, in its sole discretion, whether any particular conduct violates such norms and expectations;
b. Resale of any MTG services or products unless such rights have been expressly authorized by MTG;
c. Falsifying Subscriber information in applications, contracts and other materials provided to MTG including fraudulent use of credit card numbers or "bill to" numbers;
d. Falsifying identity or contact information to circumvent this Acceptable Use Policy or otherwise;
e. Forging of message headers or a sender's identity, or taking any similar action with the intent of bypassing restrictions or limits on access to a specific service or site;
f. Creating, forwarding, posting or distributing chain messages of any type (also known as "pyramid" or "ponzi" schemes); and
g. Attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization or other methods to document use of MTG services.

5.SPAM. MTG prohibits Subscribers from engaging in the following e-mail related activities:

a. Sending unsolicited bulk e-mail ("UBE", or "SPAM"). This includes but is not limited to the distribution of UBE for commercial, informational, advertising, political, or religious purposes; transmit unsolicited bulk or commercial messages or "spam." This includes, but is not limited to, unsolicited advertising, promotional materials or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures;

b. Setting up "mailback" or "drop box" addresses in order to receive responses from UBE, either directly by the Subscriber or by a third party on behalf of the Subscriber; and
c. Engaging in any of the foregoing activities by using the service of another provider, but channeling such activities through a MTG account, remailer, or otherwise through a MTG service or using a MTG account as a maildrop for responses or otherwise using the services of another provider for the purpose of facilitating the foregoing activities if such use of another party's service could reasonably be expected to adversely affect a MTG service.
d. Running a mail server with open relay, i.e. which allows the unchallenged forwarding of e-mail. MTG reserves the right to implement technical mechanisms which block UBE before it is forwarded or otherwise sent to its intended recipients.
e. Send numerous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files to a recipient that disrupts a server, account, newsgroup, or chat service;

6. Compromised Servers or Network Equipment. MTG prohibits the continued operation of servers that have been compromised by third parties or automated agents.
For the greater good and safety of the network, we will unplug such a server and investigate. The compromise must actively be shown to have been fixed before such an equipment is plugged back into the network.

7. World Wide Web. MTG prohibits Subscribers from engaging in any of the following web-related activities:

a. Exploiting or attempting to exploit any scripts presented on a web page;
b. Utilizing programs, scripts or commands to abuse a web site, e.g. by using bandwidth excessively; and
c. Hosting a web page which acts maliciously against users that visit that page.

8. Indirect Violations. INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A SUBSCRIBER OR A SUBSCRIBER'S END USER SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH SUBSCRIBER OR END USER.

9. Reporting. Subscribers to MTG's services are required to immediately report to MTG (i) any event or issue which could compromise the stability, service or security of the MTG network and (ii) any known violation of this Acceptable Use Policy.

10. Consequences of Non-Compliance: Violation of this Acceptable Use Policy is strictly prohibited. In the event of any actual or potential violation, MTG reserves the right to (i) suspend or terminate, either temporarily or permanently, any or all services provided by MTG to Subscriber, without refund (ii) block and/or filter any abusive activity or (iii) take any other actions as deemed appropriate by MTG in its sole discretion. Nothing contained in this policy shall be construed to limit MTG's actions or remedies in any way with respect to any violation of this Acceptable Use Policy. Subscribers who violate this Acceptable Use Policy may incur criminal or civil liability. MTG may refer violators to civil or criminal authorities for prosecution and will cooperate fully with applicable government authorities.

11.IRC:
MTG prohibits the use of its network to, without limitations, operation of irc network, irc clients or server, irc bots or any activity however named, that is related to irc. Violators will have their servers or accounts suspended.

12 ADULT CONTENT:
Legal adult content is allowed on our network. Illegal adult content is strictly prohibited. Child pornography is prohibited.

We have a zero tolerance policy where child pornography is involved. . Mirage Technology Group will cooperate fully with any criminal investigation into a Customer's violation of the Child Protection Act concerning child pornography. Customers are responsible for the actions of their clients over the Mirage Technology Group network, and will be liable for illegal material posted by their clients.

According to the Child Protection Act, child pornography includes photographs, films, video or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen years and is engaged in or is depicted as engaged in explicit sexual activity, or the dominant characteristic of which is the depiction, for a sexual purpose, of a sexual organ or the anal region of a person under the age of eighteen years or any written material or visual representation that advocates or counsels sexual activity with a person under the age of eighteen years.

13. Network misuse: Excessive abuse of shared network resources by one customer may have a negative impact on other customers. It is prohibited for one customer to misuse or use the network in such a manner as to negatively impact network performance.

14. STAFF AND CUSTOMER INTERACTION: The staff of MTG is here to help the customer resolve problems with the servers or sites as quickly as is practicable.
Customers will remain courteous to staff at all times. NO abuse of our support staff will be tolerated. Any customer who repeatedly abuses our staff will find their account suspended, terminated.

PENALTIES: The penalties for violations of our AUP, including spamming and all activities described above, through our network is stringent. We reserve the right, to enforce this Policy to the strictest extent of the law, by, without limitation, issuing warnings, suspending or termination of Service, cooperation with legal authorities.
Customer is responsible for breaches of security affecting servers under his control. Should a customer's server be be determined to be involved in an attack on another server, such server will be immediately unplugged and investigated. The customer is responsible for payment of €199 per hour for the technical support used to repair such damages. Should the customer be found to be in violation of our SPAM policy, MTG may at its sole discretion, restrict, suspend or terminate customer's account. Additionally customer will be responsible for any costs associated with the investigation of a substantial policy violation.

14. Complaints : Questions. Complaints or questions regarding this Acceptable Use Policy should be sent to abuse@mirage-isp.com

MTG reserves the right to suspend network access to any customer if, in the judgment of the MTG network administrators, the customer's server is the source or target of the violation of any of the other terms of the AUPs or for any other reason which Mirage Technology Group deems fit. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended. The Customer will be credited on a prorated basis based on the monthly fees the Customer pays for the servers that are suspended for the time the Customer's machines were suspended.

MTG reserves the right to cancel service at any time. If inappropriate activity is detected, all accounts of the customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not guaranteed. In extreme cases, law enforcement will be contacting regarding the activity. All fees paid in advance of cancellation are non-refundable if Mirage Technology Group institutes its right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.).

. We at MTG shall continue to develop this acceptable use policy and may from time to time add materials necessary for further protection of our servers and clients. Check back periodically to acquaint yourself of any updates. Do not forget to read our TERMS OF SERVICE